Dispatch & Delivery Policy
Whilst every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 6 Working days. We do try our best to deliver goods as quick as possible. If we are unable to dispatch your order within 6 working days, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling the order.
Drop shipping dispatch times & method of delivery are stated in the listing, we always inform of dispatch of order via email to the account holder. It is the responsibility of the retailer to advise their customer of dispatch of goods and advise delivery details.
B2B (business 2 business) deliveries will be delivered either by palletized freight or via our 2 man delivery van. We will co-ordinate with yourselves to arrange best delivery method of your order. Delivery of your order may take up to 10 working days. Any delivery to a business address must be accessible for articulated lorries and the required facilities to unload the goods upon delivery.
Our couriers can charge for waiting times on delivery, failed delivery attempts or return to sender charges if delivery points are closed or consignee is un-contactable and they are un-able to deliver goods, these charges are applicable to the account holder and will be invoiced to their account.
Whilst we do our best to check delivery details on our own systems to make sure they are correct if you have provided incorrect delivery details we are not held responsible for goods lost or being delivered to the incorrect address provided. Our courier can also charge additional delivery charges to amend an address if change of address requested. These charges are applicable to the account holder.
To find out any charges please email us at firstname.lastname@example.org
Collection orders – If you are collecting your order(s) It is important when collecting order(s) from our warehouse that you book this in advance. We need at least 5 working days notice to prepare goods for collection and we allow only so many slots a day for collection so this has to be booked in advanced. You will be turned away without a collection booking. You or the nominated courier must provide order number(s) upon collection so our warehouse team can locate the order(s) you are collecting. Without the correct order number(s) you or the nominated courier will be turned away. All goods are to be checked on collection of goods our warehouse staff can assist you to do this if requested. If you have arranged a courier to collect the goods please note we do not accept goods back that have been in third party transit. Once goods are collected any claims of damage that have occurred to the goods will be declined.
Prices and Tax
The price shown for goods & services are Ex-VAT. The charges for B2B (business 2 business) delivery to UK mainland are free on orders £700.00+VAT or more. If the order is outside the UK please contact us for additional charges.
Drop shipping terms are stated on each listings with delivery prices, courier method and delivery times. Each additional item ordered on a drop ship order the cheaper delivery charges will be charged at 50% of the delivery rate stated.
The price you pay will exclude VAT delivery to non-EU countries may result in import duties payable on receipt of the goods. You will be liable for these duties.
Payments & Accounts
We work strictly on below payment terms;
Payment Due – Immediate payment required prior to dispatch of orders. A proforma invoice will be generated at checkout of which must be paid in full before the order is processed.
Account – Invoices to be paid in a timely manner and MUST be paid within 14 days of dispatched order. On issue of balance due statement for dispatched orders the balance must be settled in full within 3 working days of receipt of the statement issued. We send regular statements on a 14 day basis.
We accept payment by bank transfer, card payment & cheque’s (cheque payments will incur a £1.50 proccessing fee) funds have to be paid & cleared prior to delivery.
If a debt is not paid we will attempt to settle this balance with the account holder. If a debt passes 30 days without payment being made we hold the right to pass any debts on to a collection agency to recover the outstanding balance. This may incur additional fee’s on the original debt depending on the amount owed.
Maison Reproductions holds the right to suspend a trade account if in breach of terms & conditions. We will review accounts on a 6 month basis and may close your trade account if no purchasing activity is made within a 6 month period. Maison Reproductions holds the right to indefinately close a trade account without reason.
Breaches of any policies or terms will result in suspension of your account and repeated breach of terms will result in indefinate closure of your trade account.
We have strict terms on keeping billing & contact information up to date. You must contact us to update your company contact details if they change. This includes billing address, phone number, point of contact and email address. Failure to update or act on a request to update billing and contact information may result in closure of your account. If the account holder is un-contactable on the account details provided we may close or suspend the account.
Cancellation, Returns & Damages
If you would like to cancel an order that is not yet shipped. You can cancel an order via the Account>Orders page. Go to your Account page, select Orders from the left side menu and request to cancel the desired order. Even if an order is already shipped on occasions there is still the possibility to cancel the order. We cannot guarantee this but will try to cancel an order where possible. You will receive an email to confirm if the order has been cancelled.
B2B Returns & Damages: If the consignee is not satisfied with the goods received you can raise a return request within 14 days from day of receipt. If they have arrived damaged we allow 2 working days to report return of goods (this is excluding furniture delivery via our specialist delivery service where goods are required to be checked on delivery. Refusal to check goods will result in failed delivery charges. Any claims after goods have been checked and accepted will be rejected). To start a return / exchange request you will need to go to Account>Orders section find the desired order for return by using the search order bar (you can search by order number or post code of the delivery address). Once you have found the desired order for return please fill in the Return Request form. We will then review your return request. After goods have been returned we will issue a credit to your account ONLY. The credit will only be issued once goods have been returned to our warehouse and fully inspected. Goods have to be returned unused in original packaging without any signs of the goods being in additional transit for return to be accepted. If goods are being returned due to “change of mind” there will be a 20% re-stocking fee applied to the return of goods.
Dropship Returns & Damages: If the consignee is not satisfied with the goods or they have received damaged we allow 2 working days to report damages (excluding furniture delivery service where it is required for goods to be fully checked on delivery and photo proof is provided where this has taken placed) or 14 days to accept return of goods if your buyer changes their mind. To request return of goods you will need to report to us by email us at SALES@MAISONREPRO.CO.UK. Email must be received within the time frame to report damage or return goods. We will confirm receipt of email within 1 working day. If you do not get a response it is best to contact us by telephone in case email has not been received.
For drop ship orders if the goods are damaged/faulty upon arrival we will replace the goods or the component part required, if for any reason your customer wishes to cancel and return the buyer must return to the stated return address below at their cost (if returned by the buyer’s own methods we do not take responsibility of goods damaged in transit). Alternatively we can arrange return, these return costs will be invoiced to the account holder and it is their responsibility to redeem these costs back from their buyer.
It is the responsibility of the account holder to make sure their buyer returns all of the products back to us in original packaging with the invoice number stated on the package as reference.
We will not accept a return request if the original packaging has been disposed of.
We will only refund upon complete return of goods in original packaging, if goods are received back without original packaging there will be a 30% re-stocking fee applicable to the account holder.
Upon return of goods the account holder will be credited for the value of the goods ONLY deducting any fee’s applicable.
Recommended Retail Prices RRP’s
We provide a “minimum suggested price” (MSP) and products we recommend not to sell below this price level to preserve the value of the products for re-sellers. Any product that does not state MSP’s can be sold at any price level. We understand some retailers selling through third party websites (amazon, eBay ect.) may need to take into consideration seller fee’s and we would recommend retailers to take these additional fee’s in to consideration when advertising and selling products.
Advertising Products on Selling Platforms
We do allow to sell certain products on seller platforms but some product lines are restrictred and are NOT allowed to be sold on certain seller platforms. We will state on the product information page if a product is not allowed to be sold on certain seller platforms. Any retailer found breaching these terms will result in immediate termination of their account. we do also restrict the amount of sellers allowed to sell on these selling platforms such as eBay and Amazon. We require you the retailer to request permision to sell on these platforms before you advertise our products. If we have an allocation available for a new seller to list products on the desired platform we will grant approval.
Our company name “Maison Reproductions” should not be digitally advertised on our products or advertised in any retail premises. Whilst some of our products packaging will be branded with our company logo we do not promote our company brand through outlets, retailers or online sellers. If a retailer is found to be stating or advertising the brand of our products we will request this to be removed. A temporary account suspension may occur until the issue is resolved. As long as the account holder will co-operate with correcting any issues the account suspension will be lifted.
All our stock photos are copyright of Maison Reproductions & all rights reserved. We only allow permission to use product stock imagery to clients with an active trade account and are actively selling the specific product from Maison Reprodutions. If anyone or any company is found to be using our images without consent, without an active trade account or using our imagery to sell an alternative product we will request removal of these images under UK Copyright law.
The pictures of our items are taken with a professional high resolution camera to try and get the best quality pictures as possible.
Even though we do our best to offer detailed pictures please bear in mind colour of goods may vary slightly from that shown on the website due to lighting, limitations of browser software and monitors.
We describe finishes and colours as best as possible in the description and this description colour should be taken in to account more than the stock image as certain lighting used on photo shoots or screen settings on computers can make colours look different. If you are unsure about a colour of a stock item please request for further photos which we can provide from our showroom pieces.
All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
None of the above Terms and Conditions affects your statutory Trade rights.
Maison Reproductions is a UK registered company.